M Street Navigation Center FAQ

2900 M Street, Bakersfield

1) Are there plans to transport people to the shelter?
At this time there are no formal plans for a center-based transportation system. Members of the Bakersfield-Kern Regional Homeless Collaborative will, however, be partnering with the M Street Navigation Center to help people experiencing homelessness get to the navigation center and other shelter.

2) What is the phone number for someone experiencing homelessness to call to get help?
Individuals who are homeless in Kern County can get to the facility by calling 2-1-1, Community Action Partnership of Kern’s information and referral line, to be connected with the Kern County Coordinated Entry System (KCCES) intake staff.  The KCCES staff will connect people with homeless services – including a bed at the M Street Navigation Center.

3) Will couples be allowed to be housed together?
The M Street Navigation Center will house both men and women age 18-years and older. Men and women who are overnight guests will be housed in separate areas of the dorm.

4) Will pets be housed at the navigation center?
Pets will not be accepted at the M Street Navigation Center during the COVID-19 pandemic. Once restrictions are lifted, the M Street Navigation Center will be excited to house the canine companions of our overnight guests in an on-site kennel facility managed by Kern County Animal Services, based on kennel availability. Only verified service dogs will be allowed in common areas or dormitories. Each dog’s owner will be jointly responsible for caring for them. Violent or disruptive animals will not be allowed at the shelter.

5) Is there a secure place for a cart and other belongings?
Secure storage will be provided for all overnight guests’ possessions at the M Street Navigation Center. Carts will not be allowed. Possessions will be searched for drugs and weapons during the registration process and those items are prohibited at the shelter. All other possessions will be stored securely onsite.

6) How much storage is provided per person?
Each person will have a heavy-duty, 32 gallon rolling bin – similar in size to a residential recycling bin – where belongings will be stored. The bins will be locked and kept in a secure location. Overnight guests will also be provided two small bins for personal care items to be stored under their beds.

7) How many meals a day will be provided?
Three meals will be served each day.

8) Can people remain at the shelter during the day?
No day services will be provided at the M Street Navigation Center while COVID-19 restrictions are in place. Day services for navigation center residents and walk-ins will be implemented after those restrictions have been lifted. Once M Street Navigation Center reaches full operation it will open to the public at 10 a.m. and close to the public at 8 p.m.

9) What medical/psychological help will be provided on-site? Triage and referral only, or on-site treatment?
On-site services provided by M Street Navigation Center partners will be phased in gradually during the COVID-19 response period. Those partners will eventually include Kern County Behavioral Health and Recovery Services, Kern County Animal Services, Kern County Health Authority (Kern Medical), Kern County Department of Human Services, Flood Ministries, CityServe, WESTEC, Employers Training Resources, Kern County Veterans Services and the California Veterans Assistance Foundation. Core services from providers including Kern County Behavioral Health and Recovery Services will be available upon opening.

10) Will there be job and permanent housing referrals on site?
Services by Employers Training Resources and other on-site partners providing job-training, soft-skills training and employment assistance will be gradually phased in during the COVID-19 period. Center staff, housing navigators, and various on-site Center partners will provide housing referrals once services reach full operation.

11) Will there be 24-hour security?
The M Street Navigation Center will have 24-hour security on-site from private security and the Kern County Sheriff’s Department.