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About Us
2-1-1 Kern County – Help Starts Here
2-1-1 Kern County, a program of Community Action
Partnership of Kern (the Partnership) will provide comprehensive
Information and Referral services that links Kern County residents to
community health and human services and support. The Partnership has
been designated by the California Public Utilities Commission as the
2-1-1 provider for Kern County. Services will be available 24 hours a
day, seven days a week to the 750,000 residents in the county. Callers
seeking assistance dial 2-1-1 and are connected with Information and
Referral Specialist who utilize a database to provide information on
services such as:
- Food
- Transportation
- Rent/Financial Aid
- Utility Assistance
- Child Care
- Clothing
Resource Database
Getting onto the 2-1-1 database
If you would like to be added to our database of human services please
reveiw our
Inclusion Policy.
If you meet the inclusion citeria please complete the
2-1-1 Provider Form.
You can
contact our call center by calling 661-336-5236 ext. 239 or via e-mail
211@capk.org.
Sponsors
2-1-1 Kern County wishes to acknowledge our
sponsors and partners who help us serve the community of Kern County.
-
Corporate Support
-
Funders
FAQ
What is the 2-1-1 Calling System?
2-1-1 is a single telephone number that cuts
through the red tape and connects you to a trained information and
referral specialist who suggests community and government organizations
who can help. Whether you are looking for help or looking to volunteer,
2-1-1 helps you navigate the health and human service system in times of
crisis or in times of everyday needs and challenges.
Why is 2-1-1 needed?
The goal of 2-1-1 is to create a simple uniform
telephone point of access to existing community health and social
services. This single point of contact will simplify access to
government and non-profit community services and resources by
eliminating the need for people to struggle with hundreds of telephone
listings attempting to find the “right” phone number for the “right”
service or resource they need.
How does it work?
Similar to your local telephone book, 4-1-1, and
the internet, 2-1-1 is an information source of all non-profit and
government services available in the community. From utility and food
assistance, to volunteer opportunities, to child care and aging
referrals, 2-1-1 cuts through the red tape and connects real people with
real services. 2-1-1 is available 24 hours a day 7 days a week. It is
an easy way to find or give help in your community.
Who answers 2-1-1 calls?
In Kern County, 2-1-1
service will be provided by the Community Action Partnership of Kern
(the Partnership). The Partnership currently provides Information and
Referral services through its HelpLine program. On Oct 1st 2007, the Partnership will be launching the 2-1-1 system. HelpLine/2-1-1's
multilingual phone staff undergoes professional training that prepares
them to assess callers' needs and assist them with navigating a maze of
human services agencies and programs.
Who Calls 2-1-1?
2-1-1 is for everyone:
- Adult children seeking
services for elderly parents
- People who want to donate
time, money, or goods to a nonprofit organization
- Laid-off workers
struggling to feed their families
- Disaster victims seeking
loved ones, housing, food, counseling
- Teachers, clergy, and
agency staff seeking help for their clients
Do other states have 2-1-1?
Twenty-six states have
access to 2-1-1 service that reaches 94 million Americans — more than
34% of the population. All remaining 24 states — including California —
are in the process of planning and developing community-based 2-1-1
service. The first 2-1-1 system was started in
Atlanta in 1997, followed by
statewide service for
Connecticut in 1999. After
September 11, 2001, Connecticut's 2-1-1 system connected bereaved
callers to services, fielded opportunities to donate or volunteer, and
handled calls for the besieged Red Cross, demonstrating the central role
2-1-1 plays during a disaster.
Can't dial 211 ?
Are you having problems
connecting with 211 Kern County? You may be unable to reach the 211
Call Center for one of the reasons explained in this document-
Can't dial 211 ?
Is 211 accessible from Cell
phone ?
Yes.
Except At&T Cingular, Sprint/Nextel
and T-Mobile customers can now dial 211 on their cell phones.
Contact Us
Administrative and Business Contact Information
Office Hours are Monday through Friday. 8:00 AM through 5:00 PM
Phone - (661) 336-5236 ext. 259
Fax - (661) 836-0920
Mailing Address
300 19th Street
Bakersfield, CA 93301
You can reach our HelpLine, Information and
Referral Service by dialing:
(661)336-5200
If you are outside the 661 area code please dial
our toll free number:
800-273-2275
Hearing impaired can also dial (800) 551-1868
If you have questions or concerns about this website, please send a
message to
211@capk.org.
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